Assessment of current operations model and capabilities against best practice in Facilities Management (FM), Operations and Maintenance (O&M), Asset Management (ISO 55000 & PAS 55) and Management Information Systems (MIS) platforms and technology.

P&A has been assessing FM organizations in multiple industry sectors and operating environments all over the world since 1995. This experience has allowed us to truly understand “what good looks like”. We have used this knowledge to build robust frameworks for assessing enablers and value drivers in FM operations. These frameworks and tools can be customized to specifically answer key questions for the business. Once issues are fully understood, we work with our clients to develop appropriate strategies and action plans to drive improvement.

We usually begin with an information gathering phase which may include one or more from: structured interviews, site visits, customer surveys, performance reviews, and a desk audit of portfolio, organization, operations, and budget information. All of this data is used to assess the operation against P&A’s best practice delivery framework. This framework outlines all of the key enablers that are required for a FM organization to create value for the business. Using six sigma and quality management tools P&A is able to identify and prioritize the underlying causes of any issues. The assessment results provide our customers with a clear understanding of value gaps as well as their current capabilities compared to industry peers.

Specific P&A operations assessment and strategy services include:

  • Risk Management Reviews (ISO 31000)
  • FM / O&M operations assessments
  • Contractor Management Reviews
  • PAS-55 / ISO 55000 Asset Management System audits / reviews
  • Operability and Maintainability reviews
  • Management information assessments


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