“Functional knowledge and intellectual property have strategic and operational value. If an organization does not manage and capture it effectively, it cannot be leveraged and it can walk out the door.”

Don Pigott, President of Pigott & Associates

Common business events such as service contracts expiring or employees leaving your organization will result in risk to your business through losing essential documents and institutional knowledge unless this critical information is stored on a structured shared corporate knowledge management system.

Businesses invest a premium to manage their bottom line and physical assets and yet often lose sight of one of their most essential resources, intellectual property. Successful knowledge management begins with business leadership setting direction and standards and hinges upon ongoing employee engagement to capture and strategically leverage information across the organization.

Pigott and Associates works collaboratively with organizations to develop fit-for-purpose knowledge management solutions. From planning to project execution we work closely with core teams of subject matter experts from a business to develop the processes, procedures and technical functionality needed to transform documents and knowledge into tangible assets.

P&A can support the development of your corporate:

  • knowledge management strategy and corporate policy
  • detailed knowledge management processes, procedures, and standards
  • knowledge management organization and key roles and responsibilities
  • knowledge management system requirement definition and design documents
  • training material (documentation / video)

P&A supports organizations in establishing the internal organizational capacity required for:

  • knowledge management governance and policy administration
  • technical administration of their knowledge management systems
  • information lifecycle and content management and related quality control
  • establishment of “centers of excellence,” which are virtual teams of subject matter experts with in areas of relevance to the business

P&A supports successful solution deployment by:

  • acting as strategic, technical and tactical thought partner
  • being an integral member of your deployment organization
  • providing program / project management services (PRINCE2 certified)
  • providing change management advisory services and support
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